Most Frequently Asked Questions:
How long does it take to get my order?
We will usually send a proof within 24 hours of receiving your photos and artwork.
Once you approve the artwork, most orders ship within 2 days.
Orders ship UPS ground and take 1 - 5 days in the Continental US.
What Shipping Method Do you Use to Ship my Order?
We use USPS or UPS to ship all of our orders. We select the best shipping method based on the products ordered.
We offer a 15 days money-back guarantee to all retail customers with a 15% restocking fee. If a retail customer is dissatisfied with any product for any reason, then that retail customer may return that product within 15 days of invoice date, for either a replacement or a refund. Returns will be issued in like-kind payment and may take up to 30 days to process. Return or exchange can only be be done if following conditions met:
The product is returned to custommagickits.com at the customers expense for shipping and handling.
The product must be unopened and unused.
All products must be in original packing.
Credit by the same means payment was made.
A written replacement (via email or mail) request must be submitted, stating the reason for the request with payment receipt and a copy of invoice for return or exchange authorization.
Gift Certificates are purchased just like any other item in our store. You can
pay for them using the stores standard payment method(s).
Once purchased the value of the Gift Certificate will be added to your own personal
Gift Certificate Account. If you have funds in your Gift Certificate Account, you will
notice that the amount now shows in the Shopping Cart box, and also provides a
link to a page where you can send the Gift Certificate to some one via email.