Shipping & Returns

Shipping and Returns

Most Frequently Asked Questions:
How long does it take to get my order?
We will usually send a proof within 24 hours of receiving your photos and artwork.
Once you approve the artwork, most orders ship within 2 days.
Orders ship UPS ground and take 1 - 5 days in the Continental US.

What Shipping Method Do you Use to Ship my Order?
We use USPS or UPS to ship all of our orders. We select the best shipping method based on the products ordered.

Return Policy
We want you to be happy with your products! If you have any concerns, please contact us immediately.

Stock products: We offer a 15 days money-back guarantee with a 20% restocking fee. If you are dissatisfied with any product for any reason, then that retail customer may return that product within 15 days of invoice date, for either a replacement or a refund. Returns will be issued in like-kind payment and may take up to 30 days to process. Return or exchange can only be be done if following conditions met:

The product is returned to custommagickits.com at the customers expense for shipping and handling.
The product must be unopened and unused.
All products must be in original packing.
Credit by the same means payment was made.

Custom products: Custom products cannot be returned. If you have issues with any products, please let us know and we will do our best to make it right. We back our products up 100%!
 

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